Privacy Policy

1. Collection of information

We may collect personal information such as:

• Name, contact details and service address
• Booking details, property notes and before/after photos
• Payment details (not full card numbers)
• Communications via phone, email, website and social media
• Website usage data (forms, cookies, analytics)

2. Use of information

We use your personal information to:

• Provide and manage cleaning services
• Communicate about bookings, invoices and follow-ups
• Process payments
• Handle complaints and disputes
• Improve our services and website
• Comply with legal and insurance obligations

3. Disclosure of information

We may disclose personal information to:

• Contractors engaged to perform services
• IT, hosting and technical providers
• Marketing and receptionist/admin providers
• Insurers, regulators or legal authorities where required

4. Overseas disclosure

Some third-party providers may be located outside Australia. By engaging with us, you consent to your data being transferred, stored or accessed overseas for technical, hosting, marketing or receptionist purposes.

5. Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Data is stored securely with restricted access.

6. Data retention

We retain personal information only as long as necessary to:

• Deliver services
• Meet legal obligations
• Resolve disputes

7. Access & correction

You may request access to, or correction of, your personal information by contacting us using the details below.

8. Complaints

If you believe your information has been mishandled, please contact us. If the matter remains unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

Expert Carpet Couch Cleaning Services
Phone: 0480840473
Email: info@freshlycarpetcouchcleaningservice.com.au